1. Introduction

 This document lays out the terms and conditions that apply to the access and use of the Sampann platform through the website “www.sampann.in” (hereinafter referred to as “Website”), Mobile Application “Sampann,” including any other sub-domain or platform owned, developed, managed, or operated by Sampann Technologies LLP and/or its affiliates (hereinafter referred to as “App”). The App and Website shall together be referred to as the “Platform.” Sampann app shall hereinafter be referred to as “Sampann.” In terms of the Information Technology Act, 2000, this document is an electronic record, generated by a computer system, and it does not require any physical or digital signature. Your acceptance of the terms and conditions shall be considered as your consent to use the App, the Website, and the services and products (collectively referred to herein as “Services”) provided by Sampann Technologies LLP in accordance with the terms and conditions laid down. These Terms and Conditions are published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011, which require publishing the rules and regulations, privacy policy, and user agreement for access or usage of the intermediary’s computer resource by any person.

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Interpretation

The words, “him”, “his”, “You”, “Your”, “Client”, “User”, “Investor”, “I”, “Subscriber”, and “Customer” refer to the person(s) who use and avail the Services and Products of Sampann Website/App and shall include both singular and plural. The Services provided herein are only for Customers who are Indian citizens and tax residents of India. These terms shall constitute a binding contract between Sampann Technologies LLP and you when you download the App, use the services on the Website and/or the App, or use its Services on any other platform managed by Sampann Technologies LLP, and shall be referred to herein as the “Agreement.” Downloading and installing the App or using the services of the Website or the App shall be deemed to constitute sufficient proof that you have read, understood, and accepted these terms.

These Terms and Conditions contain important information regarding the Services that will be provided to you, and for your own protection, you should read them carefully before accepting them. If you do not agree to these terms, you must not proceed to use the App or use the Services provided on the Website or mobile application. This Agreement may be read in conjunction with our privacy policy or other such documents as may apply to a particular account/service/situation/circumstance/transaction.

Reference to any statute, ordinance, or other law includes all regulations and other instruments, as well as all consolidations, amendments, re-enactments, or replacements that are in force at the time. All headings, bold typing, and italics (if any) are inserted for convenience of reference only and do not define, limit, or affect the meaning or interpretation of the terms contained herein.

Without prejudice to any other specific requirement that may be laid out in this Agreement, your use of the App/Website and the Services—and specifically, your acceptance of these terms as stated—shall be deemed to represent that you are above 18 years of age, or possess legal parental or guardian consent, and are fully able, conscious, and competent to enter into this Agreement, make your investment decisions, execute investment transactions, evaluate advice (if any), and agree to abide by and comply with the terms set forth herein.

Registered Office: Sampann Technologies LLP
ARN: 282802
18/363, Maithan, Agra, UP, 282003

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Description of the App / Website

Sampann is operated by Sampann Technologies LLP, a company registered under the LLP Act, with its office located at 18/363, Maithan, Agra, Uttar Pradesh, 282003, India, and registered with the Association of Mutual Funds in India (AMFI) as a f mutual fund distributor (ARN: 282802).

Sampann specializes in providing mutual fund distribution services and other third-party financial products through our technology platform. Through our Sampann app and website, we offer comprehensive investment services to users. Based on the information you provide, such as your investment goals and risk profile, Sampann will recommend suitable mutual fund schemes from Asset Management Companies (AMCs).

Please note that the recommendations provided are based on the data available with Sampann, including third-party sources, and are tailored to your financial goals, risk tolerance, and preferences. However, Sampann does not independently verify the accuracy of third-party information. As an investor, you retain full discretion to either accept or disregard the advice given, and you are free to execute your investment choices on any platform.

All investment decisions are ultimately at your discretion, and you may choose to use Sampann or any other platform to execute your transactions. 
 

Investment Execution and Transaction

Upon using the Sampann platform for investment, your transactions will be processed by the respective AMCs or their authorized Registrar and Transfer Agents (RTAs). Sampann acts solely as an order placement platform, relaying your investment instructions. While we strive for timely and accurate order execution, Sampann is not liable for issues such as system or third-party service failures, incorrect execution, or non-execution of orders.

We aim to display the latest NAVs and scheme-related information on the platform, but as this data is sourced from third parties, we recommend verifying the information with the respective AMCs or RTAs for accuracy. Sampann leverages APIs and third-party service providers to facilitate mutual fund transactions.
 

Use of Personal Information

When you use Sampann, we collect and store your personal information, such as KYC details, investment preferences, and transaction history, in line with regulatory requirements. With your consent, this information may be shared with third parties like AMCs, RTAs, KRAs, CERSAI, statutory bodies, or other service providers to offer you personalized financial services.

Additionally, with your consent, your personal information may be used for marketing and cross-selling other financial products offered by Sampann. If you do not agree with the terms outlined, you are advised not to register for our services.
 

Compliance and Responsibilities

You are responsible for protecting your Sampann login credentials and ensuring compliance with applicable laws while using the platform. You must keep your KYC and personal information up-to-date, as Sampann will rely on the most recent information provided by you. Any updates to your profile or financial situation should be communicated to us immediately.

The calculators and financial planning tools provided on Sampann are for guidance purposes only and should not be the sole basis for your investment strategy. Sampann is not liable for any errors in the calculations or decisions made based on this information.

In case of discrepancies or signature mismatches in KYC records, Sampann reserves the right to request additional documentation or reject transactions until verification is complete.

Disclosures and Authorizations

By using the Sampann platform, you authorize us to share your personal information, including your investment history, with AMCs, RTAs, and KYC authorities (e.g., UIDAI, CERSAI). You also confirm that your investments comply with all relevant legal frameworks, including anti-money laundering laws and tax regulations.

Should the Know Your Client (KYC) process remain incomplete or fail to meet the standards set by Sampann or the AMC, Sampann reserves the right to redeem the funds at the prevailing NAV or take other legally required actions.

Additional Terms

All telephonic conversations with Sampann's customer support, managed in-house or via third-party vendors, may be recorded for quality control and legal purposes, and Sampann agrees to keep these records confidential.

By using Sampann, you agree to these terms and authorize Sampann and its affiliates to process and share your information as required. All investments made via the platform will be tagged with Sampann’s ARN number for compliance and tracking purposes.

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External Links and Services

Our App/Website/Services may include links, information, or access to external websites or services for purposes such as payments, information verification, transaction processing, or other essential functions. However, this does not mean that we operate, control, manage, or are otherwise associated with these external sites or services.

When you click on a link from our App/Website, you may be directed to a different site, and you will be subject to its terms, conditions, and privacy policies, including those of its partners or service providers. Please take the time to carefully review their terms of use and privacy policies before sharing any confidential information or conducting transactions.

Our terms do not govern your use of any third-party site, and we are not responsible for the content or practices of any other website, even if they are linked to ours or operated by companies affiliated with us. By using these links, you acknowledge and agree that we are not liable for any content, actions, or materials hosted on external websites outside our App/Website.

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Payment Terms and Conditions

We reserve the right to charge users a fee for the use of our platform and services, as outlined in the Fees and Charges section on our Website/App. The fee structure may be updated from time to time at our sole discretion, and we will provide you with sufficient advance notice regarding any changes.

All charges are exclusive of applicable taxes, and you are responsible for paying any government taxes, including but not limited to GST. Please note that all fees are non-transferable. Payments can be made through Credit Card, Debit Card, UPI, Mobile Wallet, Net Banking, OTM, e-mandate/Bank Mandate, or other methods we may specify.

Requests to purchase any mutual fund scheme will only be processed by the respective mutual funds after they receive sufficient funds to cover the purchase price, along with any associated costs and charges. Payments must be made through the payment gateway or other electronic means provided.

You must ensure that any payments made for mutual fund purchases come from your own bank account. In the case of a joint bank account, you must be one of the account holders and authorized by the other holder to complete the transaction. All payments should originate from legitimate sources and comply with policies and guidelines set by regulatory bodies such as RBI, NPCI, and SEBI. Please note that if a payment is made through a third-party account, it may be rejected by us or the AMC.

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Refund & Cancellation

Once a transaction is completed, it cannot be canceled as mutual fund units will be allotted by the asset management company. If you wish to withdraw the money, units must be redeemed from the mutual funds. Payments made via transfer are non-cancellable. In case of successful debit but failure or rejection of the transaction, the refunded amount will be credited to your registered bank account within 6-7 working days.
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Confidentiality

You agree to maintain the confidentiality of any information you receive under this Agreement, even after its termination. You commit to protecting our proprietary information with the same level of care you use to protect your own sensitive data, ensuring at least a reasonable degree of care. You are prohibited from using or sharing the information provided through our services with third parties, including on discussion forums, for any unauthorized, illegal, or commercial purposes. All information obtained through our services must be used strictly for personal purposes.

You may not recompile, disassemble, copy, modify, distribute, transmit, display, perform, reproduce, publish, create derivative works from, transfer, or sell any information or services accessed through our platform. Any unauthorized use of our information or systems may result in civil or criminal penalties.

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Termination and Agreement Violations

We reserve the right to suspend or terminate your account or access to the App/Website, at our sole discretion and without penalty, for any reason or no reason, at any time. This may occur with or without notice, and we will not be liable for any interruption or termination of your access. In cases of suspected fraudulent, abusive, or illegal activity, such matters may be referred to law enforcement authorities.

These actions are in addition to any other legal remedies available to us. Upon termination, you agree to immediately cease using the App/Website/Service. If you wish to terminate your account, you can raise a request through the Customer Support (CST) section of the App/Website. However, termination can only proceed if (i) your portfolio value is zero, and (ii) you have no outstanding dues with us.

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Limitation of Liability and Damages

In no event will Sampann, or its contractors, agents, licensors, directors, employees, partners, or suppliers, be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages. This includes, but is not limited to, lost business opportunities, losses on investment products, lost revenues, or anticipated profits, and any other pecuniary or non-pecuniary losses. Sampann will not be liable for any damages, liabilities, or losses related to: (i) this Agreement; (ii) use of or access to the App/Website or any referenced site, platform, or service; (iii) your inability to use the services provided by Sampann (including materials) or any referenced sites, platforms, or services; (iv) interactions with third-party services, including AMC or RTAs.

Sampann's liability is limited to the lesser of ₹500 or the amount mandated by regulatory guidelines. You acknowledge and agree that Sampann’s services and pricing are offered in reliance on these limitations of liability, which represent a fair allocation of risk between you and Sampann. Without these limitations, Sampann would not be able to provide services on an economically reasonable basis. This clause will survive the termination of this Agreement.

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Indemnification

You agree to indemnify and hold Sampann, its affiliates, employees, officers, directors, and partners harmless from any claims, losses, damages, liabilities, and costs (including legal fees) arising from: (i) your use or misuse of the Services/App/Website; (ii) violation of this Agreement or applicable laws; (iii) breach of representations, warranties, or covenants made by you; (iv) any act of negligence, misconduct, or fraud on your part; (v) sharing or disclosing information provided under this Agreement.

Sampann reserves the right, at your expense, to assume the exclusive defense of any matter for which you are required to indemnify Sampann. You agree to cooperate with Sampann’s defense and settlement efforts. Sampann will use reasonable efforts to notify you of any third-party claim or action subject to indemnification as soon as it becomes aware. This clause will survive the termination of this Agreement.

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Disclaimer; No Warranties

To the fullest extent permissible by applicable law, Sampann and its third-party partners disclaim all warranties, whether statutory, express, or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights. No advice or information obtained by you from Sampann, whether oral or written, will create any warranty not expressly stated in this Agreement.

You agree that the use of the App/Website/Service is at your own risk. All information provided through the App/Website is provided on an “AS IS” basis. Sampann and its third-party suppliers do not warrant that the services, functions, or data offered through the App/Website will be uninterrupted, free of errors, viruses, or harmful components. You are responsible for any damage to your property or loss of data resulting from your use of the App/Website/Service.

Sampann does not authorize anyone to make any warranty on its behalf, and you should not rely on any such statement. This clause will survive the termination of this Agreement.

In no event will Sampann be liable for any incidental, consequential, or indirect damages (including, but not limited to, loss of profits, business interruption, or loss of data). All final investment decisions are your own, and Sampann will not be liable for any consequences arising from such decisions. You should consult with your legal, business, tax, or other professional advisors to determine the appropriateness and consequences of any investment decisions you make.

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Ownership; Proprietary Rights

The App/Website/Service are owned and operated by Sampann Technologies LLP. The visual interfaces, graphics, design, compilation, information, computer code (including source code and object code), products, software, services, and all other elements of the Services and the App/Website provided by Sampann (hereafter referred to as "Materials") are protected by Indian copyright, trademark, patent laws, international conventions, and all relevant intellectual property and proprietary rights. All Materials, trademarks, service marks, and trade names on the App/Website/Service are the property of Sampann.

You agree not to remove, obscure, or alter any third party's copyright, patent, trademark, or other proprietary rights notices accessed through the App/Website/Service. Except as expressly authorized by Sampann, you agree not to sell, license, distribute, copy, modify, publicly perform or display, transmit, publish, or create derivative works from the Materials. Sampann reserves all rights not expressly granted under this Agreement. If you have comments or ideas on improving the platform, they will be considered the property of Sampann, and all intellectual property rights associated with these suggestions shall irrevocably belong to Sampann.

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Modification of this Agreement

Sampann reserves the right to modify, add, or remove portions of this Agreement, privacy policy, and disclaimers from time to time ("Terms"). The revised Terms will be posted on the Platform, and it is your responsibility to check periodically for updates. Changes will become effective 24 hours after posting and will apply to your use of the Platform and Services on a going-forward basis. If you disagree with any modifications, your sole remedy is to terminate your use of the App/Website/Service.

For certain changes, Sampann may be required by law to give you advance notice, which will be done as per applicable regulations. Continued use of the App/Website/Service after posting will indicate your acceptance of these changes.

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Notice

Sampann may provide notices via email, SMS, push notifications, or regular mail, and through postings on the App/Website. If you need to provide a notice to Sampann, it must be sent via registered mail or courier to support@sampann.in Any changes to your contact details should be communicated to Sampann in advance.

While Sampann makes reasonable efforts to ensure successful delivery of electronic communications, there is no guarantee that emails or SMS will be secure, virus-free, or delivered without delay. Sampann is not responsible for any losses, damages, or inconveniences caused by communication failures beyond its control.

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Waiver

Failure by Sampann to enforce any provision of this Agreement will not constitute a waiver of that provision. A waiver is only valid if in writing and signed by Sampann.

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Dispute Resolution

In the event of a dispute ("Dispute") arising from this Agreement or related to the App/Website/Service, the parties will first attempt to resolve the Dispute amicably. If unresolved within 30 days, the Dispute will be settled by binding arbitration under the Indian Arbitration and Conciliation Act, 1996. The arbitration will be conducted by a sole arbitrator appointed by Sampann in Mumbai, and the proceedings will be in English.

The arbitration will be confidential, and the administrative fees will be equally shared. Each party will bear its legal expenses. Sampann or you may seek interim relief from a court of competent jurisdiction to protect rights pending the arbitration outcome. This clause will survive termination of this Agreement.

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Governing Law and Jurisdiction

Any claim or Dispute arising out of or related to this Agreement will be subject to the jurisdiction of courts in Mumbai, India, and governed by Indian law.

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Severability

If any provision of this Agreement is held to be unlawful or unenforceable, that provision will be limited or removed to the extent necessary, while the remaining provisions will remain valid and enforceable.

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Survival

Any provisions of this Agreement that are meant to survive termination (e.g., confidentiality, intellectual property) will remain in effect after the Agreement ends.

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Headings

Headings in this Agreement are for convenience and do not affect the meaning or interpretation of any provisions.

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